Customer satisfaction is a key priority at Flashx Host. We are committed to delivering dependable hosting services and maintaining a positive customer experience. To help our customers feel confident in their purchase, we offer a 7-Day Money-Back Guarantee on eligible hosting plans.

Please review the following Refund Policy to understand the conditions, eligibility requirements, and procedures for requesting a refund.

1. 7-Day Money-Back Guarantee

If you are dissatisfied with your hosting service, you may request a full refund within seven calendar days of your initial purchase, provided that all eligibility requirements are met.

To qualify for a refund:

• The refund request must be submitted within seven calendar days of the original purchase date.
• The request must be submitted by the registered account owner.
• The hosting account must comply with our Terms and Conditions and Acceptable Use Policy.
• Once the request is approved, the refund will be returned through the original payment method whenever supported by the payment provider.

2. Eligible Services

Our 7-Day Money-Back Guarantee applies to the following hosting plans:

• Shared Hosting
• WordPress Hosting
• Reseller Hosting
• Business Hosting

Any service not specifically listed above is excluded from the guarantee unless Flashx Host states otherwise in writing.

3. Non-Refundable Services

Unless explicitly stated otherwise, certain services, including domain registrations and renewals, third-party licenses, paid software, setup fees, and other additional services, may be non-refundable.

Customers are encouraged to review the applicable terms before purchasing any service.

4. Renewal Payments

The 7-Day Money-Back Guarantee applies to eligible new purchases only.

Renewal payments, whether processed automatically or manually, as well as service upgrades and add-on purchases, are generally not eligible for refunds.

Customers are responsible for cancelling their services before the next billing date if they do not wish to continue their subscription.

5. Cancellation Policy

Customers may cancel their hosting services at any time through their client area or by submitting a request to our support team.

Cancelling a service will prevent future renewals, where applicable. However, cancellation alone does not guarantee a refund. Refund eligibility depends on whether the request meets the conditions and timeframe specified in this policy.

6. How to Request a Refund

To submit a refund request, please follow these steps:

1. Log in to your Flashx Host client area.
2. Open a support ticket with our billing or support team.
3. Provide your order number or invoice number.
4. Explain the reason for your refund request.
5. Wait for our billing department to review your request.

Most refund requests are reviewed within 1–3 business days. Additional time may be required if further information is needed.

7. Refund Processing Time

Once a refund has been approved, the time required for the funds to reach your account depends on the payment method and the relevant financial institution.

Estimated processing times are as follows:

• Credit or debit cards: Approximately 5–10 business days.
• Bank transfers: Approximately 7–14 business days.
• Other payment methods: Processing times vary depending on the payment provider.

These timeframes are estimates and may vary due to bank procedures, payment provider requirements, or other circumstances beyond our control.

8. Misuse of the Refund Policy

Flashx Host reserves the right to reject refund requests where there is reasonable evidence of fraud, abuse, or a violation of our policies. Examples include, but are not limited to:

• Breaching our Terms and Conditions or Acceptable Use Policy.
• Engaging in spam, phishing, or other abusive activities.
• Hosting illegal, harmful, or malicious content.
• Abusing the chargeback process.
• Submitting repeated refund requests in a manner that indicates misuse.
• Repeatedly purchasing services solely to benefit from the money-back guarantee.

Each request will be assessed based on the circumstances and applicable terms.

9. Service Suspension or Termination

Accounts suspended or terminated because of violations of our Terms and Conditions, Acceptable Use Policy, or applicable laws are generally not eligible for refunds, including for any unused portion of a subscription.

Exceptions, if applicable, will be handled in accordance with relevant legal requirements.

10. Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute without first giving Flashx Host an opportunity to address the issue, we reserve the right, subject to applicable law and payment provider rules, to take appropriate action, including:

• Temporarily suspending or terminating the affected services.
• Seeking payment of any legitimate outstanding balances.
• Restricting future purchases where justified.

We encourage customers to contact our support team before initiating a chargeback so that we can investigate billing concerns and work toward a suitable resolution.

11. Changes to This Refund Policy

Flashx Host reserves the right to revise or update this Refund Policy when necessary. Changes will take effect once the revised policy is published on our website, unless otherwise required by applicable law.

Customers are encouraged to review this page periodically to stay informed about our current refund procedures and conditions.

12. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact the Flashx Host billing team through our official support portal.

Our team is committed to reviewing requests fairly, addressing customer concerns promptly, and providing reliable service and support.